Is it common for an SE to need to do analyst-style research for a POV/POC? This research helps guides our team of analysts in configuring the product’s environment for the POC. As an SE, I’m tasked with this research since I’m customer-facing but our analysts are not. Idea being that I can apply knowledge of the customer’s requirements.

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Is there a reason you’re doing this research rather than relying on discovery/white boarding with the client? Might help to know industry and tech you’re selling.

I tend to lean more into the sales side of being an SE, so others may disagree, but use discovery to find out why that particular is going to buy, don’t lean on the Sunday school answers marketing gives you.

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This is hard to answer without sacrificing anonymity, but in general, the SE is being used to set up the POC for success. We learn what the customer wants during discovery, but we need to dig deeper into research to help focus the end result we deliver to be highly relevant to the customer. I’d say currently it’s automation and/or process that’s lacking from the product/the team that operated the product for the customer.

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