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This is of how the people in the two departments prioritize ego rather than communicating professionally. This is when both does not want to own up to their mistakes and would rather point fingers than finding solution.
What are you butting heads over? Deadlines? Design/art feedback? My agency has really solid communication between departments, and if there's a breakdown, it's fixed quickly. Everyone knows the end goal is satisfying client needs. If there's a person or process that's standing in the way of that goal, management steps in to fix it.
Not uncommon at all. Part of our role is to referee between clients with unrealistic demands, PMs with inflexible schedules, and creatives frustrated for a thousand different reasons.