I've been tasked to fill in my self-evaluation for my performance review and I have no idea what to write at all. I'm supposed to rank myself based on outbound and inbound calls. How should I rank myself as I've never done this before? I feel like compared to the average my productivity is great but perhaps I can improve slightly on things?

If I join cognizant 2-3 days prior to joining date, will there be any joining bonus ?

Hi folks,

Any suggestions for cloud security courses to enhance learning and resume.

I am a business analyst with 11 years of experience, please let me know for a vacancy in chd or mohali

Just learned about Monte Carlo analysis thru a colleague , where can I find out about other analytic methodologies?

Has anyone used or is currently using My Perspectives ELA curriculum from Savvas Learning Company? Our district is considering switching from iReady and I am looking for honest feedback. Thanks!

Media is going to miss Trumpoo so bad! Trevor Noah losing his bread and butter..

Is infosys good to work...any reviews on work life balance ? Do they provide work from home

What is the notice period in vois? During probation and post probation.

I am going to join _VOIS in December, as Manager H Band 11years xp. Can someone give me information as to what is the process of getting a promotion after joining Vois. How long does it take generally in this organization to get promoted. What comes after the Manager Designation.@_vois

Hi Folks,

After the HR discussion, how many days it will take to receive the offer letter please. As of now status is showing undee consideration in the portal.

Does anybody in Verizon India feel they are at par with the market pay scale? And are you thinking of switching just for the money?

What is the leave policy in Verizon data services India??
Is it true that there is a 8 week paternity leave?

Was contacted by a sourcer for a big 4 firm. Five minutes into the conversation about my background she says we can’t move forward because it would be a conflict of interest since I sub for that company. Is there a way to get around this or perhaps a cooling off period? Thanks in advance.

What does it mean if there’s a NEP at the firm who’s been there for a long time (20+ years), but never got promoted to EP? Never held leadership roles too. Does it usually mean EPs does not like the NEP enough to get promoted?

The NEP has a book of business, though no idea how much it brings in.

This bowl is for discussion , not for selling webinar or paid tips. One can share there experience which can help or guide others.

Folks, investing newbie here. Planning on using the Bogleheads recommended 3 fund portfolio. Opened a tIRA with Fidelity and have been reading about their 4 fund portfolio which is in line with Bogleheads.
Question: I'm looking for a step by step video on how to go about selecting investment options. As a newbie, I know what I want to invest in, but I'm not sure how to do it. Any tutorial videos that walk you through the process? E.g.- click here to select, click there to confirm.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Managers, how do you help your customer support team avoid burnout?

Ways to destress during work as a customer support agent?

Are you worried about how quickly AI support is growing?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Tell me a feel-good story from work that will restore my faith in humanity.

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

What are your tips for publicly responding to negative reviews?

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

Creative ways to respond to customer concerns without sounding scripted?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Is outbound customer support typically less stressful than inbound?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Hiring managers, what do you look for as you’re going through resumes?

When you’re applying for customer service jobs, do you customize the resume objective for each?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Any suggestions for how to find a fully remote customer support job?