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I filled out the complaint forms with the Dept. of Consumer Affairs AND the agency MD even gave them the runaround. It wasn't until I filed w turbocourt.com, and got a court date that they Express mailed me a check. The MD was a total dick about it the whole time (throughout my weekly check-in emails about payment). A total goomba. It was like a bad movie (the excuses). Rewind to actually working on the project and the account guy and the "creative director" were both shady, condescending and just really bad at their jobs. It's probably not even a real agency. Live and learn.
*Goomba, as in a dirt bag, POS who thinks he's starting in a gangster movie.
*took FOUR MONTHS to pay me (plus another month dragging their feet about even "letting" me Invoice)