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I try to lead with kindness and curiosity, like, “Tell me more about what you’re hoping to see here.” It helps shift the energy from tense to team. Even just offering someone a snack or a quick break mid-session can reset the whole room.
That’s such a great approach—kindness and curiosity really go a long way. I love that line, it opens things up without putting anyone on the defensive. And yes to the power of a snack or a well-timed breather! It’s those little human moments that can totally change the tone of a tricky session.