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The product teams will always prioritize innovative and shiny new things over fixing annoying things. Fixing annoying things doesn’t sell licenses.
Subject Expert
Ironic because the entire point of the SaaS model is that by continuing to pay, you continue to get new features. Every time a customer pays their bill or renews their contract should be treated the same as a new sale. If they want to set it and forget it, switch to perpetual, then your feature delivery mentality can be in-line with your licensing structure.
SF1 You hit the nail on the head!