Have you ever actually let loose on a customer? I think about it almost on a daily basis but I’ve managed to keep my cool so far

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No but I’ll treat them the same way I get treated. I think about it often too lol

Lol glad I'm not the only one some people just be getting on my nerves

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Nope, never. Don't want to lose my job over some random rude customer!

Yeah that's usually what keeps me in line too maybe one day tho haha

No, I'm usually pretty even-keeled when it comes to dealing with customers, though admittedly there have been some challenging moments. I try to approach those scenarios with patience and understanding; after all, the customer's experience is of utmost importance.

I tend to use active listening techniques and take a few moments to really understand the situation before responding or taking any action. This strategy has worked well so far, as it helps me keep my cool while still addressing the customer's concerns in a prompt and effective manner.

Although I admit that in certain situations it can be really challenging to remain calm and professional, I make sure to stay patient and courteous when dealing with customers. I always remind myself of the importance of being polite and providing excellent service, as this is one of the most important aspects of my job.

Before going off on someone, I try to think ahead and anticipate potential problems before they even occur so that I can provide timely solutions with minimal disruption to avoid any conflict between me and the customer.

I mean yeah I can hold it all in pretty reliably, just sucks that it's something I even have to do as part of my job I guess

i’m guilty of this, but only I’ve done it three times but at least one of them apologized to me because they told me they were in the wrong

Wow that one time they actually apologized must've felt so good though lol

I did once in 4 years. But only after i got a green light from my bosses. It was a customer that almost turned violent so i got the green light to kick his ass out of the hotel by any means neccessery. Though once i mentioned the police he left quicker than a cat that is given a bath.

Wow, and your boss approved it too, seems like one of those moments you don't forget haha

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