Requesting insight for how to negotiate a better raise. ~1yr ago I was pushed into a newly created Customer Support team as the most junior member without a raise. Recently, I was "gifted" MUCH more responsibility than many others on the team. Through conversations, this appears to come from Leadership's belief that I am capable and intelligent. I'm happy to rise to the occasion & welcome the challenge, but the standard 3% raise isn't enough for this jump.

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There is a really good video on LinkedIn learning about how to handle this. LinkedIn Learning is a paid platform, BUT most people can log in for free using their library card! Once you're in, look for the "Negotiation Professional Certificate by American Negotiation Institute" video series. You want the "asking for a raise" segments.

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You should rely on your track record to ask for a bigger raise. Point out that you've been doing a good job, and management seems to agree with that assessment. And while you appreciate their apparent confidence in your abilities, you are expecting a raise in compensation to go along with the general show of support.

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Have you tried to SME and classes or to become a TL? IF not do so, make it clean you're trying to move up. Assuming you work for a call centers, individual raises are nearly unheard of.

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There are plenty of negotiation videos out on YouTube because there’s plenty of HR influencers that talk about that. Just go find the videos for negotiation. I would also find out what the actual role is, get the job description and the role description from HR and then go to your homework. Because if you’re in a role right now that they just shoved you into and now you have all this extra responsibility, you should be paid for it!

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There's this video that I saw passed around a little while ago from an FBI negotiator, I think his name was Chris Voss, and he teaches you how to negotiate a raise based on his experience as a professional negotiator. I remember it being super helpful because he focuses on how to build a collaborative conversation when you're asking for a raise.

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