Salesforce is a CRM tool..
Why is it soo booming.. ?
How is it required soo widely ?
Or is it just a bubble and can get replaced by some other CRM tool in future ?

funny
Posting as :
works at
You are currently posting as works at

Same question for that ugly jira tool

funny

Salesforce entered the market early on and created a dependency on itself. When companies were using on-prem CRM, Salesforce was the first one to bring CRM on cloud, which was pretty interesting for the businesses because they could access it anytime, anywhere. Now since a large chunk of businesses have already adopted it, it’s hard for them to make a shift to new CRM because:
1. Years of data will need to be migrated
2. User training on new platform will be a task
3. Operational tasks will be a lot more to switch to new CRM

And since many major brands have already incorporated Salesforce into their system, a lot of newer companies tend to choose Salesforce. But with the new CRMs coming in the market, companies have started adopting other CRMs too, in smaller chunks, eg. department wise, so that they can see how a department’s experience was with that and whether they found anything new that can replace Salesforce within their organisation.

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All tools can be replaced but cant see someone replacing it in near future

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