@ Senior leaders in consulting. Why are you all seemingly allergic to the words "I'm sorry" and fundamentally incapable of taking ownership of mistakes? Why does blame get passed down?

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Professional services success is inversely correlated to self awareness

funnylikeupliftingsmart

Ah yes, the people who want to hold you accountable for everything in the world including everything outside of your control do not have an ounce of accountability themselves. I find the worst part to be the immense amount of BS they shovel and the constant talking in circles. We all know it's a "thank you sir may I have another" punch in the face type industry. We all know what we signed up for and agreed to put up with this stuff for the $$$ and the exits.

It's the self important bloviating from partners that really make me lose respect for leadership and de-motivates me. Do partners actually think anyone believes the self-important nonsense they try to sell us? I find myself actively avoiding engaging with leadership because they literally just see it as another opportunity for self-promotion. How does every conversation from my performance review to talking about our potential new office space devolve into the partner stroking their own ego? Do they really think we have this massive level of reverence for them as people?

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I’m not sure how to feel about this post. On one hand I agree that passing blame is not a good leadership quality. At the same time junior people won’t see all of the slings and arrows that a leader will take for their subordinates. My people probably have no idea how much stuff stops with me owning something so they don’t have to bear it.

likeuplifting

Great comment. A good manager who can lead is worth their weight in gold. As you said, most seniors in consulting are just selfish and won’t hesitate to throw a junior under the bus to make themselves look good.

I only see this problem with people that ONLY have experience in consulting. People that don't have industry experience are worse people, period. They take a lot of pride being a consultant and see work as part of their core personality. So when they make a mistake, they are more likely to pass blame, because taking it on themselves becomes a flaw to their character. Whenever I meet someone that is terrible to work with, I check their LinkedIn and more likely than not, they have never done anything except consulting. Lifers, you are the worst

likefunny

"The path that led to PMD is littered with the bodies of the associates that took the blame for my mistakes". In reality, it is a known bias that we mistake confidence for competence. Over-confident people, who don't even contemplate in their mind of being ever wrong, are more likely to be successful, especially in advisory.

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Are such people more likely to be successful driving sales with clients? Because clients buy into the whole “confidence” thing, too? If so that could be why we tolerate that kind of behavior internally

From what I’ve gathered, if a senior leader says “I’m sorry,” that’s the cue for the other senior leaders to come in and attack

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That's a massive generalisation OP

Most leaders don't pass blame. Some do - it's a normal distribution in the big world of consulting and you can't avoid a few such people

There is a similar view from leaders about staff consultants as well - which is that the younger population is not as resilient as their generation. I have this view for sure myself - but I also acknowledge that I am nowhere near as hardened as the people who were senior to me when I was a young gun.

That resilience my generation developed was because of a few things
1. Hostility was normal - partners have thrown printed decks on my face and cursed like street goons
2. We didn't have as many job options (or internet access) to quit and go elsewhere in a hurry

The work world today is a better place in comparison - but the expectation mismatch between leaders and staff will always be there in some form

lol - bookmark this and read it back in 10 years and you will get a kick of out it

It’s an us thing 😊

Truly amazing leadership we have. They never make mistakes. Literally perfect 🙌

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