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Guys the bottom of the article says she got a full refund plus the 50k points
Can I shit in it myself and turn it in?
What would be enough?
@D1 refunding the flight would be the first thing that comes to mind. Or, if business travel, a credit for the value of the flight, sincere apologies, and points. And even after that I'd leave the airline. Delta has gone so downhill the past few months it's not even funny. They make United look like Emirates
K1- I also mentioned that in my post... "only got 50k points and a refund"