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Rising Star
Probably the tea cost is worth more than points these days.
I would challenge the credit card charge and demand a full refund plus. Lack of hot water is essentially then not delivering on your purchase
This. There are only a few things that I would absolutely put my foot down on and not negotiate anything other than a full refund. Hot water, nonfunctioning toilet, AC or heat not working in the summer or winter respectively, or excessive noise under the hotels control are really the only things. I can live with a crappy bed or poor water pressure in the shower, among other things.
Whatever the point rate for the weekend would be my minimum.
Pro
I know it can feel like an aggressive move but you should speak to the manager and ask them what they can do for you. I would want monetary compensation on this (unless I was on company dime, in which I would start at 50k points)
I got 30k at a residence inn after taking to GM
Hyatt just gave me 5k points for one night of cold water at a Chicago hotel, but Hyatt points are worth more than Marriott
Rising Star
6,969
It’s not aggressive at all C2! Definitely demand hella points, it’s a JW, not an Aloft