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Yep, HR will add in a bunch of reviews if they get one negative one.
Believe it or not, we do not remove reviews at anyone's request. All a flag or request to remove does is get us to take a second look. And sometimes that means we also spot positive review fraud. We remove or prevent the posting of lots of five-star reviews, too.
We tried at my last company and they wouldn’t. We stopped responding to negative reviews because they make you look defensive. Glassdoor reviews (no offense Glassdoor 1) have to be taken with a grain of salt because it’s the most disgruntled workers and the ones who become part of active internal company campaigns that give the most reviews. If you really want to know about a company check their bbb ratings. Sometimes what a customer says about a company is even more telling than what an employee says.