What kind of tasks have you tried to automate as much as possible to keep call volume down and assist clients faster with issues? Could use some ideas.

After watching Arpana and her attitude in Indian Matchmaking, purani kahawaat yaad aagayi...
“ Na shakal na *^*^* Aur nakhre unchi unchi”

May I know why are we not allowed to eat in shuttle? I was stopped by security guard cz I was eating ... I was hungry,packed up my food,running out of coding work . .. Strange !!

What’s up RipCity! Who’s drinking tonight?

Looking for openings in service delivery management with an experience of 9+ years in Toronto, Canada. Currently holding active PR, ready to move by November.

I’ve gotten to the point that if I’m not completely slammed busy with work sweating my ass off, I feel bored and have caught myself before asking for more work, trying to remember to enjoy the lulls

Anyone familiar or use Elite Resource Team? Looking to explore their Team Based Model .

When do you actually start to feel useful in FDD? I've been in FDD for 6 going to 7 months and sometimes I still feel like I'm doing the grunt work non critical thinking.

Hi all, anyone working in crmit solutions, how will be the job security and work pressure there. Is it advisable to join the company?

Question about PTO - my contract says 25 days but is this inclusive of any office shutdown over Christmas/New years (if there is one?). In Sydney office if that provides some context. Thanks!

I have heard very less flow of work in PWC AC’s. Does this mean recession impact has begun and they can start terminating employees on bench???

Another week of models and bottles... And by that I mean excel models and bottles of 5 hour energy

At a midsize am law 200 firm with subpar salary and bonus structure. Just became an attorney in September 2019. So I feel that it’s too soon to leave. See more below...

Thinking of buying the Caraway cookware set. Has anyone tried it? I'm not much of a cook so it seems like a great set for me (also I'm a total sucker for the design and color options). Blogs I've read have all provided positive reviews but would love to get some personal input!

Men w/ the newer style Apple Watches: what size Apple Watch do you have: 40 or 44mm? I’m 5’7” and slender and was thinking that the 44mm might be too big on me even though I want the bigger screen.

Hiring managers, what do you look for as you’re going through resumes?

Will the customer support future be led by chatbots or will we still be necessary? lol

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Is outbound customer support typically less stressful than inbound?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

When you’re applying for customer service jobs, do you customize the resume objective for each?

How have the skills needed for working in customer support changed over the past decade?

Creative ways to respond to customer concerns without sounding scripted?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

Any suggestions for how to find a fully remote customer support job?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

Tell me a feel-good story from work that will restore my faith in humanity.