Consulting Exit Opportunities

What would be good experiences as a management consultant to highlight for customer success director role. Appreciate the input.

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SaaS companies always face the challenge of one big customer trying to dominate the direction of the product and use the software provider as their own dev resources. If you can speak to how you’ve helped shield teams from unreasonable clients while still maintaining a strong ongoing relationship, I think that makes a good CSM

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CS is about renewal rates. Focus on how you found and won follow on work and grown accounts. If you don’t have that experience in consulting, CS may not be for you.

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