What’s the best way to research best practices of other companies that offer customer support? I know Google is an easy answer but that info is not readily available. Are there any websites that someone can suggest? I want to learn more about CSAT and NPS

What does it mean if there’s a NEP at the firm who’s been there for a long time (20+ years), but never got promoted to EP? Never held leadership roles too. Does it usually mean EPs does not like the NEP enough to get promoted?

The NEP has a book of business, though no idea how much it brings in.

What kinds of things do you do in commercial healthcare? If that’s a thing?

Anyone have experience with Russell Reynolds Associates?

Was contacted by a sourcer for a big 4 firm. Five minutes into the conversation about my background she says we can’t move forward because it would be a conflict of interest since I sub for that company. Is there a way to get around this or perhaps a cooling off period? Thanks in advance.

Dating my guy for 6 months now and he’s just such a lovely soul but I’m not physically attracted, there’s no spark and I’m afraid to let go but also afraid to keep holding on..

Please suggest companies for medical devices/ HealthCare. I am looking for Project management profile. I have knowledge of defence industry also. Do let me know.

Thoughts about going back and forth between agency and in-house? Is it a good/bad idea? Is it even possible?

Any work or use to work at Chartwells K12

Guys once u start getting letters for tax pls ping here, not sure if today also tax people will get letters

Hi Fishes,
Please suggest a good project for java and spring boot developer in ibm ..Am looking for good tech stack and WLB

I have tons of mushrooms, what should I cook?

Any insight on what’s the salary for Associate Banker at the JPM Private Bank in London?

So what stonks are we buying?

This bowl is for discussion , not for selling webinar or paid tips. One can share there experience which can help or guide others.

Hello everyone, do we have car lease policy of in optum?

Can anyone refer me for any position in Deloitte. I did bcom honours and I am a fresher.

Is it difficult to move without a reference. I got all the skills needed in current job market. But looks like getting a job call itself is difficult.
Or is it because of My H1B visa status.

Congratulations on successful merger!!!

Good Morning Friends!

Time is just going and I did not realize Christmas 🎄 is literally next weekend and I haven’t put up my tree. Y’all think it’s too late? 🤦🏽‍♀️🫠

How many billable hours do people in prosecution tend to average each month? I’ve gone through waves of feeling like my billable hours requirement is reasonable to feeling like I’m drowning and can’t possibly do it for that long.

What are your tips for publicly responding to negative reviews?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Tell me a feel-good story from work that will restore my faith in humanity.

Creative ways to respond to customer concerns without sounding scripted?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Is outbound customer support typically less stressful than inbound?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Hiring managers, what do you look for as you’re going through resumes?

When you’re applying for customer service jobs, do you customize the resume objective for each?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

Any suggestions for how to find a fully remote customer support job?

Will the customer support future be led by chatbots or will we still be necessary? lol

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?