Which technology is best for connecting with customers. a) Live Chat b) AI Chatbots c) Community forums d) Social Media Support

Has anyone successfully negotiated a title? I was looking for Senior Manager positions but applied for some Mgr positions too. I’m up for promo next year at my current job as well. The current industry offer meets my comp expectation but planning to see if they would bring me in as a senior manager. There isn’t a set hierarchy for the team as of right now as they are building the team and I’d be reporting to a senior executive. Any talking points/tips that might help me negotiate?

While interviewing has anyone been asked by the interviewer what qualities they (the interviewee) think are needed to be successful in the role? What’s the purpose of this?

Is there a corporate way to bring up to senior leaders that an IC is causing issues across multiple teams because they are demanding and also doesn’t collaborate well? The IC gives vague “direction” then says they are too busy to clarify. They also refuse to use our project management/ collaboration tools.

Atlanta actress looking to network and audition for film, tv, and theatre!

Can anyone refer me in CBA?

Was looking into the Tiffany blue OP, and saw these are going for $35-$40k on the grey market. Is this right?!? Almost 6-7x retail price?

Tips on Boston fertility clinics? So far looking between Boston IVF and MGH. (Also cross posting to Boston consultant bowl but thought I’d try here for the fertility fish)

Any EA's do things to help improve the day of the person they support without them knowing and the person is oblivious?

After joining with Barclays does it provide an Appointment letter? I joined 2 weeks back but i didn't receive it yet.

Silicon Valley Bank or American Express.
AmEx paying slightly less than SVB.
Yoe: 8
Skill: ServiceNow

What should be the industry standard salary for sde from tier 1 college , and 3.5 yrs of experience in backend in any startup ?

are there any engineering fields that you can get an online degree in?

Hey all, having issues with interviewing this year. I’ve been passed over every opportunity I really want and I’m unsure how to regroup and move forward. I’m really trying to break into method development roles and I haven’t had the opportunity to do so with my analytical experience. A lot of my HPLC and LCMS experience is with already established methods. Any tips?

Hi All

After how many days do we get the FNF payout after all stakeholder clearances?

What can I have delivered in India to a household where a funeral is happening? Is it white flowers there too? I don’t know if they will want a bunch of fruit. What is the custom?

Grinder is so much more convenient for hookups. Anything similar for straight men?

Just moved to Denver and looking to make friends! I'm a (25M) who likes all the normal Denver things (ski, hike, bouldering). Let me know if you know anyone in a similar boat!

Any recs for good gyms around South End or Back Bay? I’m a 27F, looking to get back into lifting but also I want options for personal training.

has anybody given short notice when leaving a job? one week instead of two? how did you approach it? i don’t know why i feel so nervous.

Follow up post to my last post…My husband was laid off from the company where I also work. I am feeling really isolated / depressed about working and moving forward. I’m also getting to a stage where I’m really sad that people haven’t reached out to either my husband or myself to send well wishes or provide support. It’s like they don’t know what to say or I make them feel awkward so they don’t bother…I’m trying to focus on a few that have been supportive but it’s hard…Any words of advice? 😞

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

What's your worse experience working in customer support?

Here's mine: I was working in the call center and I was explaining to a customer that he had used up all his credit and that's why he couldn't surf the Internet on his phone. He started to insult me for 8 minutes and, due to company policies, I could not hang up until he had finished.

Tell me a feel-good story from work that will restore my faith in humanity.

Introverts like myself are really grateful for work from home jobs. We really never have to leave the house and it eases our anxiety. Let’s boycott being forced to be outside with PEOPLE.

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

As a customer screamed “I’m going to get you fired!” I thought “thank you, that would be wonderful.” That’s when I realized it was time for a change. What was your last straw?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Hiring managers, what do you look for as you’re going through resumes?

Managers, how do you help your customer support team avoid burnout?

We’re losing employees, understandably so, because of how customers behave. That means longer wait times for support which makes customers even angrier. What happens when there is no one left to do the job?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

Are we boycotting companies that send us straight to help page when we have a problem ? We need Quality! Let's turn to better support channels.

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

I always consider it a win when I can make a customer laugh, it makes conversations run so much smoother

Anyone else feel like customers have been super irate lately?

When you’re applying for customer service jobs, do you customize the resume objective for each?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

Hi fishes, do you get paid by the hour or receive a salary?