We’re losing employees, understandably so, because of how customers behave. That means longer wait times for support which makes customers even angrier. What happens when there is no one left to do the job?

Hello IBMers,
IBM has offered me X amount ctc and i accepted it on portal....now got to know that market valuation for 10.3 yoe is greater than offered ctc....can i ask HR to increase the ctc and change the band...will they consider it?...not holding any counter offer as of now

Just curious to how my firms (wealth management/bank/trust) comp compares with others out there. I received a promotion earlier this year from an Investment Advisor, AVP to Senior Investment Advisor, VP and moved from $110K to $140K ($130 salary + $10K discretionary bonus) all in. By meeting expectations in 2 pay cycles, the base bumps up to $175K + bonus. Grown in this role over about 10 years with the same firm, MBA + CFA; top 10 city and living comfortably as dual income household.

I think there should be more males caretakers in this world. Some of my clients just feel more comfortable with a guy and it's kind of sad how often they say I'm the only male they could find.

Hey everyone! What resources would you like to see that could help you in your first year of teaching?

Hello, what is the going salary for a chief of staff in technology?

What is sneakily the most time consuming process that doesn’t seem like it should be time consuming? Feel like it’s sending request list/follow up emails

If you are in-house and focused on privacy law, can you give me a sense if your Data Processing Agreement is crafted for compliance with the GDPR and CCPA only, or does it address compliance with all applicable data protection laws? If you are at a law firm working with clients on their DPAs, do you see more of the former or the latter? I’ve seen a mix and curious what is market. Thanks!

I’m trying to decide wether to transition to one of the following, all within tech companies:

- Sales Engineering
- Tech sales (SDR)
- Customer Success

Which one would you choose based on career growth, income generation and network growth . For some context, I have some background as systems engineer.

Is charging $1 per word reasonable for someone w/10 years of copywriting experience?

Am I missing something, why would asking about citizenship on the census not make sense? Guess I never knew what questions where asked but would have thought citizenship would have been one of the 1st

Lots of right wing hysteria about liberals trying to engineer equality of outcome to correct sexual/racial inequities (in higher ed, for example). I think we all want socioeconomic, gender and racial barriers to opportunities to be addressed, but no significant number of people really believe in equality of outcome right? This is just a straw man argument.

Hello LTItes, i joined LTI a month back.
I attended a client interview last week and was selected for the same. Now they are asking to join within a day or two. I'm having my mom's surgery this week. How to safely refuse to join this client project for at least 10 days. I can't take leave for 10 days.
Can anyone please help me with this? I'm confused and scared.

Thanks

If the Deloitte folks spent more time looking at Hilary Duff on the beach and less time opening phishing emails maybe they wouldn’t be hacked so easily...

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Anyone else feel like customers have been super irate lately?

Creative ways to respond to customer concerns without sounding scripted?

Let me let in on a secret, customer supoort reps are just humans. PERIOD! Rant is over.

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

I hate when customers say “I understand it’s not your fault” and then continue to be rude anyway.

Is outbound customer support typically less stressful than inbound?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

More people are jumping to social media as an effective customer service tool. Why? 1) Email support takes forever. 2) No one wants to read the help page anymore. 3) It's a hit or miss getting in contact with great sales rep

I always consider it a win when I can make a customer laugh, it makes conversations run so much smoother

How has introducing a customer support chatbot changed the interactions you have with customers?

When you’re applying for customer service jobs, do you customize the resume objective for each?

Managers, how do you help your customer support team avoid burnout?

What tips would you give to someone going into customer service?

Did you have a great customer today? Tell us about them! Positive stories are always nice.

That moment the customer asks how your day is going and you have to decide between lying or getting fired 😂

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Customers are giving us bad experience ratings because we don’t offer them the solutions they want. Our company won’t allow us to offer those solutions, but the manager punishes us for low ratings anyway. I don’t get how they’re ok with that.

What would be your fake customer support name if you could choose and why? I’ll go first “Karen.”

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?