Account ppl - hello. My role has recently become very project management and account focused. This has always been someone else's job. My role just requires many hats. I keep making small faux pas like emailing clients late (once) without considering what this looks like. There are better ways to learn than the hard way. Can you suggest any resources, books, courses, films etc that I can read up on. How to be a professional account handler type thing. Alternately, I'm in GMT and welcome zooms

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1. Templates - note taking templates for contact reports - project management templates 2. Email delay send - learn how to master this 3. Comms - learn the fine art of balancing internal deadlines with client deadlines - internal deadlines should be easier - client deadlines well it is an art to do this really well If you can figure out how to DM and I’d happily help you

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