Anyone else feel the customer service at W hotels is really bad?

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I've stopped staying at Ws. If I want a club, I go to a club - a hotel for work needs to have good service, lots of outlets, and a comfortable desk to work at - Ws in general have none. It's Westin for me all the way.

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W is overrated

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Yep, too cool for customer service at a majority of them! Exception being the W Washington DC.

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W’s are creepy

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BA1 yeah that's what it seems like. They purposely are so laid back it takes them 3 times as long as a normal human to do anything. Thinking of going back to the Westin.

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It has definitely gotten worse over the years. Love the properties, hate the service.

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Hate Ws. Half of them have toilet in the bedroom with no real bathroom wall. Gross.

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Agreed, stopped with Ws. Concept was interesting in beginning but I find most rooms to be worn, and the service is rough. The “vibe” doesn’t work anymore

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I’ve noticed it has gone down. Feels like the are trying to hard

Customer service is fine in Times Square ... rooms could be better ...

Ws make me feel old :(

They also seem too 'dark', or maybe I'm just old. It feels like dirt and grime are hiding everywhere. 😷😷

I call the W Euro trash hotel...hate staying there unless I have no other spg option.

It reminds me of clubs and restaurants that dim the lights so you can’t see how dingy and dirty things are.

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