Are employers required to train medical providers on legal compliance related issues?

My colleague is unhappy with the structure of a medical office he started working at. He had no formal training on how to submit CPT codes for the services that he provides. He is just doing what he learned from other jobs and is mostly speculative regarding how these offices are operating. He wants peace of mind.

I think he should request compliance training. Do you guys think thats a good idea?

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Billing can be complicated, but ultimately, if he is the provider of the services, he should bill only for what he is actually providing, nothing more, nothing less. Most insurance companies adhere to Medicare guidelines, so he could consider seeking additional training or consult his practice association for further guidance. While many workplaces offer these trainings, it is also the practitioner’s responsibility to educate themselves.

I have worked in several jobs where I was instructed to perform billing in a certain manner, even when it was not appropriate. For example, I was asked to bill a specific evaluation code despite the patient not meeting the required level of complexity. Ultimately, the services were provided under my license, and I had to make decisions based on what I believed was justified and ethical.

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Thanks for sharing your perspective. All the board says is that you learn on the job how the codes work. They did not share any additional insight.

If you’re a Billing coder and you’re not sure if you’re trained correctly, you need to speak to whoever does training in your area. This sounds like a small office and somebody trained your friend to code for billing. If you’re not coding accurately, that can be a big issue, especially if in his prior office compliance was discussed and known about and trained and in this new office it’s not, that’s a huge red flag.

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