I’ll just be honest, I’m having trouble keeping my temper with employees and sometimes customers. I know I need to fix this ASAP. Looking to hear some experiences from people who’ve overcome this issue.

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I've been there, op. Have you taken any time off recently? I realized my short temper was because I hadn't taken time off in over a year. After I took a vacation, I came back feeling better. I definitely still get annoyed from time to time (who doesn't?!) but I've found my fuse is not as short as it was before my time off.

Don't be too hard on yourself - the last couple years working as an employee on the frontlines has been really, really tough. I've learned that sometimes I just need to walk away from the situation for 10 minutes before dealing with it. I try to take a walk around the block or listen to a song I like. Then I try to go back and address the situation.

You're not alone. It seems people in retail are being pushed from every direction and it's inevitable that people will reach a breaking point. Be kind to yourself, and take time to do things that make you happy.

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