Customers are giving us bad experience ratings because we don’t offer them the solutions they want. Our company won’t allow us to offer those solutions, but the manager punishes us for low ratings anyway. I don’t get how they’re ok with that.

Is it worth considering a career in Restructuring Consulting in the long term given that their work can be quite cyclical and hinges on the spectrum of the economy.
Or have I misunderstood this? Are the teams always busy with projects?

For Virtusa internal candidates :

If anyone has basics testing knowledge and good comm skills and willing to move to testing domain, feel free to comment

Hi,
is 11LPA for a 2+ YoE in data science and analytics good.
The package is for a business analytics role.

I want to go on the journey of becoming data science so is it a good step or i need to find something better??

Best recommendation of a nice restaurant in mid-town to take a client for Lunch?

A customer brought me a Christmas gift today. So sweet. What's the nicest thing a customer has ever done for you?

Joining Google soon - any good books/tips on doing well in Google/a tech environment in a non-technical role?

Currently interviewing for a nontechnical role (final round is getting scheduled rn) and I see there’s a new job posting for a different role that I might be more excited by, for the same/associated team. What do I do?? Email my recruiter saying I want to be considered? Apply? How does going for two roles work? The referral from the original job I’m interviewing for has expired fwiw.

Anybody here an Account Manager at AON?

How do you like it?

What company runs the background check?

Anyone have any productivity tips/hacks they would suggest for an associate? I could use all the help I can get.

Does anyone have any insights into what Mckinsey Academy does and how that's different from their regular "Human Capital" practice?

Currently an audit manager at EY (I am CPA) and looking for something different/new. CFO services at A&M has been suggested to me. Any insights on this service line? Any thoughts on potential alignment of my skills/background to CFO services?

Is the Products and Technology group internal? Any insight on what that group does or where life is like inside it?

Anyone taking profits from UVXY and VXX or still holding?

How much do recruiters make on commissions placing us at these jobs?

I selected godrej arospace company as IT deputy manager. What do you think is it good for career growth. Plz suggest and my salary band 'O'. what do u think guys

Today my supervisor told me "be helpful with customers, but not TOO helpful." I seriously have no idea what that means. OK though, you're the boss?

When you’re applying for customer service jobs, do you customize the resume objective for each?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Have you ever been the customer support that saved the day? See! Not all heroes wear capes😌

Do you feel working in customer support has made you a better customer?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Let me let in on a secret, customer supoort reps are just humans. PERIOD! Rant is over.

What would be your fake customer support name if you could choose and why? I’ll go first “Karen.”

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

Managers, how do you help your customer support team avoid burnout?

I always consider it a win when I can make a customer laugh, it makes conversations run so much smoother

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

How to stop customer service from ruining your day?

Hiring managers, what do you look for as you’re going through resumes?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.

I hate when customers say “I understand it’s not your fault” and then continue to be rude anyway.

Are you worried about how quickly AI support is growing?

Favourite coffee + favourite show + getting your work done? Best balance ever #customersupportperks😌

How do you prevent the negativity of your job from impacting your personal life?