If you want a happy customer, it starts with an happy employee. Keep your customer support agents equppied with proper tools and training. HAPPY EMPLOYEES HAPPY CUSTOMERS

Data science consultant. 3 years exp, AWS developer, and masters in stats. What's a good range?

March for science?

Hey fellow 🐠, what do you think of making a fishbowl to meet up with fellow consulting professionals in the same city? To grow our network, get some more insights etc.? Would anyone be interested?

How is work culture @Visa are they are any programs to employee developments?

Hi, am interested in applying to Putnam UK via positions shown on Linkedin. Anyone willing to chat or perhaps provide a referral? Thanks in advance!

Not sure if this is the right bowl to post but planning to travel to India in the next week. Holding a green card so i can come back to US and being an Indian citizen i can enter India as well.

Question - Any one recently made the trip to India?

I got selected in Infosys and offer was about to get release today but at last minute suddenly today infy HR told I was interviewed 5 months 20 days before in infosys so they cannot proceed now as 6 months cool off period. I am AWS cloud architect with 10yoe. For just 10 days difference they are stopping my offer even when I can join immediately in a week.. Please help in this situation what to do

Hi there anybody here work with influencers & creators often? Would love to network and pick your brain on the legal side/contract clauses to include 🙏🙏🙏 as I'm trying to propose an influencer strategy at my company. Thanks

Hi All, I am planning to move to a rival firm but have a notice period of 2-3 months in my current month. Has someone done something similar ?

Any Sloanies here caring to share about life@Sloan paying full ticket price and if it’s worth it? Just submitted my enrollment deposit today🎉 Now to find some financial aid....

Going from 165 as an ACD to 210 as a CD? Is that about right?

I’m new to the cybersecurity industry, professionally speaking (I did/do a lot for family and close friends). I’ve completed a boot camp, which I regret doing. I have certifications for companies such as Qualys and ISC2, but no CompTIA security+ yet. I tailor my resume to position descriptions. It’s been a month or so, without any offers. What would you suggest that I do to get my first entry level position?

So what is the cheapest way to get a RIMOWA carry on? Lufthansa Worldshop has great prices but doesn’t deliver to the USA

Any insight into Jackson Lewis NYC office? Compensation, billable hours, WLB? I would be a 2-3 year

I just started training with United HealthGroup for Medicare. I have previous experience in Medicaid-- quite a different role, but similar. I'm so nervous about how complex Medicare can be. Any suggestions or advice? I'm not exactly a dumb-dumb but nor am I the sharpest knife in the tool box.

Hi People, Need some advice. Currently I am in EY India, joined it 7 months back.
Got an offer from Nagarro with 18LPA(17 fixed).
Should i consider switching? Please suggest. YoE-3.6 years. Current CTC- 10.7 Lpa. Tech stack- Java Spring Boot.

Hi All

Received offer from HCL for 19LPA
YOE 7.1
Band E3
Associate Consultant
Domain Network Security

CCTC 14LPA
I asked 20LPA.

Is 19 LPA good package for the E3 band?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

I cringe when I'm at a friend's house and they answer their phone, find out it's a telemarketer, and just hang up on them. It's so rude. They know I have to cold-call people at my job and you'd think they would at least act like they were more respectful of the job.

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Ok, so I messed up. I thought I had pressed hold when I turned to a coworker and said the customer was “one of the rude ones.” …turns out she wasn’t on hold, and heard me. How do I apologize to my boss?

Is there a big difference between working at a call center and a smaller company? Why would you pick one over the other?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Do you feel working in customer support has made you a better customer?

How to stop customer service from ruining your day?

When you’re frustrated with a product, do you take that frustration out on the product? Would you go the customer support route?

Tell me a feel-good story from work that will restore my faith in humanity.

Is outbound customer support typically less stressful than inbound?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Whew! That was a long one. I feel like spending over 10 mins on the line with customer support adds a bit of irritation which could turn unpleasant when issues aren’t resolved.

More people are jumping to social media as an effective customer service tool. Why? 1) Email support takes forever. 2) No one wants to read the help page anymore. 3) It's a hit or miss getting in contact with great sales rep

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

What would be your fake customer support name if you could choose and why? I’ll go first “Karen.”

What is the best way to tell customers that I will need a few minutes without making them mad? Or do you keep them chatting while you do the account stuff?

Will the customer support future be led by chatbots or will we still be necessary? lol

How have the skills needed for working in customer support changed over the past decade?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?