If you want a happy customer, it starts with an happy employee. Keep your customer support agents equppied with proper tools and training. HAPPY EMPLOYEES HAPPY CUSTOMERS

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Yup I wish more managers understood this concept...

Hoping to integrate that more now that I got promoted to manager, somebody's gotta change the culture!

You'd think this would be more obvious but so many supervisors are too self-absorbed to realize this

So happy to work at a place that understands this and tries to make our experience as smooth as possible, I'm very lucky and grateful for it

Hoping I can work somewhere that thinks like that one day

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Here is a tricky one.
Cloud security / marketing / strategy and planning in consulting.

Right now I'm working on excel with an engineering degree have interest in all 3. But want to know what works better in terms of
Pay, opportunity, ease moving to us/uk, scope.

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What do you do for a rush? I was medically separated and delved into this business thing fully. It's okay but I'm missing something.

I cant fight or spar anymore due to concussions. I'm punishing myself in the gym but it's not enough. Couple of my boys got really get into skydiving; I didnt really care for it like I'd hoped. Not sure how else to describe the feeling I'm looking for. Don't have many hobbies.

Any recs for things that helped you bring back that spark/purpose post-service?Thanks

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Aaaaand we're working the weekend

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Question of the day: would you still refer people to your firm if referral bonus was $0?

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User experience mgr salary? I support six product teams and eight reports. 20+ years experience

Hi All,
Please suggest "Best JAVA Course on Udemy"
Basic to Advance learning.

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Hi fellow teachers!
Another great resource for trauma informed teaching is Dr. Nadine Burk- Harris’ documentary Resilience. She also has a shorter Ted talk summarizing her main points. She is amazing

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I’m taking the SPHR in less than 2 months and haven’t started studying for it. How difficult is it? I’ve been in HR for 20 years and have experienced ALOT in that time, although there are always employee relations scenarios that surprise me! How much do I really need to study for this? I just can’t seem to motivate myself to do it, I’m so mentally burnt out at the end of the day from a high stress HR job, the last thing I feel like doing is studying HR!

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Underrated books for future finance professionals? It seems like social media always tries to push the same old 50 business/finance books that everyone seems to have in their house now. I’ve done my research and have gone to bookstores, so I’m interested in a few that I hadn’t heard of before. I’m just wondering what may be a must-have.

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Hu guys, I am planning to take Microsoft azure fundamentals exam , can u guys please tell me how to prepare for this exam , like how do I get the study materials ?

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Is it worthing leaving a managerial permanent role in FMCG to get to a contract individual contributor role in META which offers circa 70% more money than the permanent?

Role is for 12 months which can become 24 or permanent

likesmart

Is someone looking for strategic partners for IT recruiting ?

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How do you deal with colorism that promotes diversity and inclusion in the workplace?

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Which is better-Product based Company or Consulting Companies?

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Do I need an AWD in Chicago or RWD will work fine? For Model 3

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Best men’s pants for daily wear? Going to/from business casual clients and to/from home office

As a digital consultant, would you want to work at a digital consulting or big tech ?

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Is this still active? I’m a 25F in NoVA. Open to chatting!

funny

Hi all, can someone help me prepare interviews for HR roles please? Thank you

I haven't interviewed in years and feel absolutely out of place and underconfident. Not able to bring my A game to the table (I can't pitch myself as ideal candidate for position).

I have very strong profile for my experience. All my performance reviews continuously state I'm going above & beyond and theres nothing they can think of suggesting I do different. Just can't interview well

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Bench ka Kya system hain bhailog capgemini mein?

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Additional Posts in Customer Support

What changes did you make that improved employee retention?

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If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

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When you’re frustrated with a product, do you take that frustration out on the product? Would you go the customer support route?

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This is probably terrible of me, but I work at a small call center and we amuse ourselves by keeping a Karen count. Today, my Karen count was 14. What was yours?

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Today my supervisor told me "be helpful with customers, but not TOO helpful." I seriously have no idea what that means. OK though, you're the boss?

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Are you worried about how quickly AI support is growing?

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3 things that grind my gears about customer support:

🚩 When they run from responsibility
🚩 When they make you use several channels and make you wait days to solve a problem
🚩 When they only let you talk to bots. Like wth?

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As customer support, knowing that your approach in handling negative feedback is crucial. What are some important steps that have helped? Asking for a friend!

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Do you ever get overwhelmed by the number of software programs you have to use at work?

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What's the best piece of advice someone has given you when it comes to working as a customer service rep?

"don't take it personally" is a big true, but some days it's hard not to do it

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What is the usual starting hourly salary rate for an IT technical support specialist? And what would be the highest? Canada and USA

Customer support joke: "Provide a photo or video proof that you did not receive the item." *inserts photos of the palm of my hands*

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I read in a survey that 78% of customers have backed out of a purchase because of poor customer service. Given how important we are, why won’t companies staff our department properly?

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Favourite coffee + favourite show + getting your work done? Best balance ever #customersupportperks😌

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I got into customer support because I loved people, but it has made me hate people. Any advice for feeling less bitter?

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Imagine providing exceptional customer support, going above and beyond and yet the customer/client complained? Yep, those days are the worst.

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I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

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"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

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What does a perfect customer support experience look like beyond having the issue(s) resolved? Does follow-up add to that experience?

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Full-timers, do you get actual breaks or do you eat at your desk?

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