What would be your fake customer support name if you could choose and why? I’ll go first “Karen.”

My AD is weak at comping/photoshop and admits it’s not their strong suit. I believe it’s hurting us. Wwyd?

Thoughts on the new 10% COVID relief surcharge NYC restaurants are allowed to add to customers bills? Apparently the surcharge can continue until 90 days after the restaurant returns to full indoor dining capacity, which could be a very long time

How to move into executive leadership? I’m a mid-40s former MBBer with, I think, an impressive and diverse resume. I think I’m suitable for an executive leadership role, but unsure about how to pursue one. Any suggestions? Career coach? Headhunters? Cold “calls”? Thanks!

Tailor recommendations around Hell’s Kitchen or Lincoln Center?

NAKD and SNDL. What's the plan wsb'ers?

Hi guys
Please do like this post and help me to unlock chat option.

Anyone knows how I can get Becker access and materials again once mine expires?

I'm on the verge of a panic attack. help

What's the biggest life lesson joining the military taught you?

Considering going for the CFE. What was your study plan for it and how long did it take?

Hi! Would anyone be willing to refer to for a role at baker botts?

Has anyone taken the CIA exam? If so what study materials did you use?

Hi folks,
Can anyone help for How's us bank account in synechron??

Morning ! Just setup a coinbase pro account yesterday but I got the trading prohibited message . Does anyone know whats going on?

Looking for some encouragement. Has anyone here received an overall negative performance review or has been put on a development/performance plan and was able to turn things around for the better?

Curious to know what other firm's bonus structures are, particularly those with billable requirements of 1900 and below. Trying to understand what the norm is and figure out if associates at my firm are getting screwed. thanks

I’ve been working for my State Farm agency as a team member for 2 years. I am licensed in property and casualty as well as life and health, but only make $13 an hour. I technically can make bonuses but I’m not supposed to dig into a sale and I have to send it to a sales rep (I am service and retention mostly). My boss also has me running a retired agents office until a new one is chosen (its an hour away with no pay increase or mileage pay). Also, no benefits! Should I start job searching?

Personal finance book recommendations?

What shops are looking for new copywriters?!?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

I cringe when I'm at a friend's house and they answer their phone, find out it's a telemarketer, and just hang up on them. It's so rude. They know I have to cold-call people at my job and you'd think they would at least act like they were more respectful of the job.

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

Are you worried about how quickly AI support is growing?

How do you prevent the negativity of your job from impacting your personal life?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

Favourite coffee + favourite show + getting your work done? Best balance ever #customersupportperks😌

Let me let in on a secret, customer supoort reps are just humans. PERIOD! Rant is over.

My work from home customer support people, do you miss the in person company culture or you’re good? Cause same

I hate when customers say “I understand it’s not your fault” and then continue to be rude anyway.

How have the skills needed for working in customer support changed over the past decade?

What is the best way to tell customers that I will need a few minutes without making them mad? Or do you keep them chatting while you do the account stuff?

If you want a happy customer, it starts with an happy employee. Keep your customer support agents equppied with proper tools and training. HAPPY EMPLOYEES HAPPY CUSTOMERS

Do you prefer bots that oftentimes just provide a list of possible issues that you may have or an actual person where you can directly say what the issue is as your customer support? Let’s discuss!

Your most positive customer interaction?

Do you ever catch yourself overthinking a customer interaction for 15 minutes after a call?

Will the customer support future be led by chatbots or will we still be necessary? lol

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

When you’re applying for customer service jobs, do you customize the resume objective for each?