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Hi folks,
Is ServiceNow Business Unit is already up and running in all the tcs regions across India? How the folks will be mapped from CBO to this new unit can someone shed some light on this matter and how it will affect to the employees who are working on servicenow tool.Tata Consultancy
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Our company works with both, and customers always prefer the faster contact which is through networks. Always the fast response will be the preferred one for our clients.
If I put myself in the customer's shoes, I also prefer network support. It's more efficient than waiting for an email. That's my opinion
I am a web designer and I feel that the help page is more than a help, it is a requirement to create the page because nobody reads it, and for sure, how do you know what the main concerns of a client are? And if you know it, why don't you work so that they stop being a problem?
Social networks are very useful when establishing direct communication with the company, despite the fact that on many occasions a community manager answers you who does not know much about what the subject is about, it is still a quick response.
The networks have allowed the customer to feel cared for, I have heard many times when they say "write directly to the profile, and they respond faster", it seems that the community is displacing customer service people.
The three options are extremely successful, all these reasons are more than necessary for a normal person to seek more direct contact and the networks are the window to closeness.
I'm that person. I've noticed when I contact through social media that I usually get faster, more detailed responses. Shoutout to all the social media managers out there doing two jobs.
Definitely. I've tried to deal with so many companies that don't reply to emails or answer their phone, but when I DM them on Instagram, they immediately reply. It's insane.
I think it's just boomers complaining about having to use social media since they don't understand it. I think it's a huge deal nowadays and when companies don't use it, it reflects on them.
I remember seeing a post here last week about some guy saying that his company decided to hire Gen Z "kids" and that he was annoyed that they kept saying they should use TikTok. He clearly doesn't understand the power and reach of social media.