Does anyone have clients that are habitually late? We have a new client who is large for our firm but not only do they come late and go well beyond our meeting times every time… when we do in person at our office, they stay all day long and well into the evening because all of their other meetings have also run late. Is there a polite way to make them cognizant that they are being inconsiderate?

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So I start accounting for their lateness. Not sure if that's the best route, but it's worked well for our team. I would book with client at 9am, but put him at 9:30 on our schedule. If said client likes to hang out past meeting time, I try to book toward end of day or on a slower day. I know this just enables the client to continue, but there's certain cases where it's just easier and I KNOW for a fact the client won't change this behavior and it's not worth losing them over.

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Does this affect your other clients? I would assume it would create scheduling conflicts on days with back to back meetings. Maybe the salesperson and account team could figure out the best way to approach the subject?

I agree - book with them for an earlier time than you actually expect them to show up. I would also clarify at the start of the meeting the hard stop time. When you reach that time, end the meeting. Say we can pick back up on this note another time and schedule a separate meeting to finish. Maybe then they'll be encouraged to get to all the topics in one shot rather than coming back so frequently, which would equate to being on time and put an end to the lackadaisical manner in which they currently seem to be operating. There is a fine line between being polite and accommodating and being taken for granted, and it sounds like you've fallen into the latter. Your time is valuable and you need to get that message across.

Next time you're prepping for a meeting, casually mention, "Hey just FYI, our last meeting ran a bit late and threw off our schedule a bit. Want to make sure we're both on the same page time wise this time?" This lays the groundwork without pointing fingers.

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