Does anyone work on an account where their client services / project managers are actually competent? What must that be like?

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That is a myth, a fairy tale that gets told to children. I have met people that were nice enough, but I’m not sure how they got to where they were at. Just no clue what was going on and it really is so much harder to work with that.

likefunny

Project manager, here. Would love to see good clear communication coming from upper management. Half our job is dealing with unclear expectations, constantly changing projects and deadlines, etc. I can't speak for the project managers on your team, but I would say the competency issues are not originating on project managment teams in general

I have. It’s awesome.

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