Does management or queue workers in your company notice if someone is manipulating the system? If caught doing something like that at your workplace, would it be called call avoidance or result in likely termination?

“The best minds of my generation are thinking about how to make people click ads” ~ Facebook data founder.

Is it wrong that we idolize FAANG? Should the govt intervene in business and privacy?

4YOE @Amazon & trying to lateral to a similar role @FAANG. Have my undergrad GPA (3.8/4) on resume from top 15 school but colleague says to take it off (looks silly). If it’s a good school & high GPA, why ever take it off your resume? Even if 10 YOE...can’t hurt?

I recently took a sick day and felt like my team was judging me / didn’t believe me. How do you approach taking time of when you are legitimately at a breaking point? AND if people ask

Definitely going to be a noobie question!

My client's medical provider asked for his PIP ledger: how do I get that? Just send a LOR to the carrier and ask?

At EY is I was reimbursed for a stationary bike 2 years ago. Would EY reimburse me for a road bike this coming year? There's a stipulation that says every 5 years but I'm not sure if that means for another stationary bike or if I can get a road bike and be reimbursed.

Is 400k gbp all in (175 base + 225 bonus) decent for a VP2?
This is at a UMM fund. Carry c £1.5m but who knows when that will come…

Hi Fishes,

My current CTC is 8.71 LPA and overall experience is 4.9 years. I have an offer of 14.5 LPA. I am currently giving interview in HCL. How much should I ask from them? Does HCL have variable component and how much they pay of that?

I am looking for a balanced work life and job security so want to get in there.

Big imposter syndrome today. Any good reads to help?

Hi Fishes,

YOE 11+
Skills : Java, Spring boot, hibernate, rest api, micro services, docker, kubernetes
I can join in 25 days (Already in notice period)

Can someone refer me for a lead or senior role?

Thanks in advance.

24.5 LPA for a solution architect role in TCS.
Is the ask is high or low for 8+ yoe with javaa, aws

Oliver Wyman is hiring - we have an open role in Raleigh, North Carolina and in New York City. Reach out to me if you are interested in joining a great team!

What’s the going rate for a Group EP in nyc? Either freelance or staff?

Which one to choose
1 Mercedes-Benz, banglore, 28lpa
2 Impetus ,pune 26 lpa
Yoe 10
Skill sql, plsql
Help me to decide which one is best in terms of learning and growth.

How can I get my *micro* manager off my back? I know I haven’t been doing the best work this quarter, but emailing me all damn day isn’t going to help me do better, I do know that.

Hello Amazonians,

I am currently interviewing for Business Analyst role for Amazon, cleared 1st round which lasted for an hour. They have asked me to confirm availability for a full day. Can you please help me with what kind of interview rounds i can expect?

Is Carvana legit? I've never seen any reviews just a hundred commercials. I could google this but wanted to know if anyone in here sold through them successfully. Thinking of selling my Benz E350, 2013. Let me know.

Currently working at CNA and have noticed that people that come into the company are making more than people that have been here for years. Is this common ? Also what is the average starting salary for an APD adjuster ?

When I tell recruiter about other offer should I mention company name or that their a direct competitor or just say I have another offer?

Looking from some insight on exit opportunities to tech firms - Amazon, Google, smaller tech firms. I have an engineering background but have mostly worked in finance for close to 10 years. I feel I am lagging in technology to get into these firms. Any recommendations on skills to develop?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

Hiring managers, what do you look for as you’re going through resumes?

Tell me a feel-good story from work that will restore my faith in humanity.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Do you ever get overwhelmed by the number of software programs you have to use at work?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Creative ways to respond to customer concerns without sounding scripted?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

When you’re applying for customer service jobs, do you customize the resume objective for each?

Managers, how do you help your customer support team avoid burnout?

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

Hi fishes, do you get paid by the hour or receive a salary?