EY- how do I use an unused flight credit I have on the AMEX tool? Does it get automatically applied because it says it may or may not be applied by the travel agency?

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There's a section when booking that says unused ticket reservation number. Put the info in there.

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It's a little weird but you need to call Amex the next time you're about to make a booking to apply the credit or you can leave a footnote while making the reservation so they see the note before issuing the ticket. Not sure how to leave a footnote so I just call. If you buy it online without the note, you can't apply the credit

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Not really sure what that means or what the criteria is for them to decide to use it

^ what ey2 said. You can check the value of them in the portal too. Remember as well that Amex will take a $200 change fee out of the unused value. So if you have a $300 unused ticket, you're not left with much.

Make sure you check what kind of ticket you had - refundable? And expense policies at your client - do they pay for change fees? But yes, what EY2 said for the actual change.

Just save it for your own personal trip....

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