For those of you who have had to increase soft skills as a means to grow and expand client relationships, how did you go about this?

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I read a ton of books. How To Win Friends and Influence People by Dale Carnegie is a great place to start. Oldie but goodie.

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How to Talk to Anyone by Leil Lowndes
The Art of Seduction by Robert Greene. Get Anyone to do anything. But in all honestly How to Win Friends and Influence People is the best by far. It lays out broad principles that can be applied to any situation.

Yes

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