Help! I booked an award flight thru AA for Japan Airlines. AA did not communication my reservation to JAL or JAL didn’t confirm and this wasn’t communicated to me. We happened to find out accidentally the day before the flight during check-in. AA was not helpful in rebooking (suggested a flight 5 days later). Can I be compensated for this? AA is denying responsibility for extra comp bc it was award travel for a partner airline. Rebooking cost us more than $3000 so I’m pissed.

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I think AA is the devil so I can see this happening. Did you not receive the confirmation email that the tickets had been booked? If you've got that you should easily be able to get whatever compensation you need.

I have the confirmation email + number but they’re denying that they’re responsible for anything more than a refund of the miles I used to book :/

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