Hey you guys! can somebody please help me answer these questions!

1. WonderWorks wants to increase hospitality sales by 25% in the next year. What are some sales and marketing strategies you would use to increase sales with our corporate partners? Outline a variety of paid and organic tactics you would use, indicating any potential costs that may accrue in your plan.

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2. In regard to group sales, WonderWorks knows its sweet spots are birthday parties, field trips, and family groups. What other types of groups in the Orlando market would be a good for WonderWorks to tap into? List as many as you can think of.

In this scenario, a guest who purchased a ticket through a third-party vendor is had issues at our admissions desk when they arrived at our attraction. Because of the mix up, WonderWorks received the following review on its Facebook page. Please draft:

 

1.      A public response to the guest

2.      An outline of the conversation you would have with the customer on a personal level

3.      The steps you would take to ensure this doesn’t happen to other guests

 

Sally Mae Brown: WORST CUSTOMER SERVICE EVER! We purchased our tickets through Cheapo Tickets Inc. and immediately had problems redeeming once we got there. The whole ordeal took a long time, which caused other guests to get annoyed in line and several employees had to get involved to resolve it, but everyone who “helped” us seemed annoyed they were doing so. They weren’t able to refund us for our tickets after we said we didn’t even want to go anymore. You won’t catch us here again!

Hard to say too much without knowing more about your company and ICP. Can you share a bit more?

Wow, is it me or does this seem like kind of an intense process? OP, I'd recommend providing us with drafts of your answer to your questions - or at least what you're considering putting down and we can provide feedback

Also, this 100% seems like a lot of free labor that WonderWorks are getting....

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