Hi Guys!
I am a Senior SF Admin with 9 years of SF experience. Mostly I look after a team consisting of Admins and do all usual Admin stuff plus BA/Consultant work. I recently got a very good offer from a Product company but the job role is Salesforce Support Manager. Though I don't mind being in support vertical but I am worried that I might drift away from SFDC Domain and get involved more in the Support process and eventually take my career away from Salesforce.
What do you guys think?

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Sometimes you have to pivot to different specialties to get the experience you need. Careers rarely go straight up. I'm in a similar place right now. Have you probed this with the company? I would ask 1. Whether or not you'll be able to contribute to and influence the development of their processes/instance. If not are they open to expanding that area/connecting you with the right teams 2. What funding and tools they have to help you stay up to date and continue to grow 3. What the longterm development/progression opportunities are. I would also get myself involved with communities outside of the company that will help me stay informed (meetup, etc.).

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Support/ticketing focuses on solving issues and making enhancements efficiently for the business. If it was a support manager role, that oversaw support to an entire business unit overseeing several technologies, then it would be better.

If you are managing a team of admins, and involved in BA/consulting work and looking for a change - move higher up/change to a different industry/Salesforce domain/move out of Salesforce to a more technology generalist role that implements business requirements.

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Service Cloud is a huge industry if that's what you're asking

If you’re managing a team right now and wouldn’t be in that role, it would be a step down in my opinion. If you’re overseeing the team managing the actual tickets then it would probably be similar to your current role and worth doing.

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