I can't stand managers who say they care about performance but avoid all difficult conversations with their team. I end up having to deliver the message myself. At what point do you escalate that this is a leadership issue and not an HR issue?

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This is a common issue. They want the results without the work. I tried to call it out as soon as I see it but a lot of managers aren't receptive.

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I always pass it back to the manager and remind them that I am here for the broader support and advising, but the message needs to come from the manager to be most effective and appropriate. The maximum I will offer is to sit in the call but I will not lead it.

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You don't need to escalate anything. Just tell them flat out that this is not your job or your responsibility to handle. They'll either put on their big boy/girl pants and deal with it themselves, as they should, or it won't get done. If you don't push back, they're just going to keep doing it.

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I always raise this to my manager whenever I feel this issue so always have a conversation

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