I have a platinum elite status for Bonvoy program and I have a stay at the Ritz coming up in this month. Traveling with my wife and my baby under 1 year old so I would like to request a complimentary room upgrade if there is any available. Do I call ahead? Ask when checking out? Anyone with success experience please share!

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I ask for upgrades when I arrive at check-in. It’s just a straight forward ask and they will let you know what can be done. Enjoy your trip! ☺️

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Ha. Room upgrades at Marriott. Good one, very funny.

Best bet is to ask at check in. But the hotels have no incentive or requirement to actually do anything.

Edit: oh a Ritz property? Even less. No suite upgrade is even possible as a platinum. No lounge access. No free breakfast. You should get 4pm checkout thought. Yay bonvoy!

Signed: former Marriott Platinum, now happy Hyatt Globalist

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Definitely ask when checking out 😂

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Chat them as soon as chat opens for your stay and ask what availability they have

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Call and talk to the concierge or the front desk manager

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