I worked for one of the biggest labs as aleft? (QD) Their grading technique left room for improvement. I.E you have to maintain a score of 95, BUT if you didn't end your call with a specific script you lost 10 points. It didn't matter if the rest of the call was 100%. Or the people grading your work made mistakes on their grading, but you still got a bad grade even with incorrect grading. So if you lost your job because of their "grading " how do you explain the reason you lefy?

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Posting as :
works at
You are currently posting as works at

Sorry for the type O, my curser moved on me. I worked as a CSR

Do not blame the company or talk poorly about them even though I understand it is awful to have other people mess up and it hurts you at the end of the day. Consider taking some slight ownership for it, that can come off good, and then move onto what you learned and how that is helping you be the best fit possible for the new job.

I’d keep it real but professional. Explain that the grading system was inconsistent and unfair, which made it hard to accurately demonstrate your true performance. Emphasize you want to work somewhere with clearer, more reliable feedback processes.

Thank you

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