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Most of the B4 employees go DIY using turbo tax or similar software. FYI, b4 at US only provide limited individual tax return services to their corporate clients employees working cross borders. It means they don’t have an army of individuals tax return preparers standing by to serve non corporate individuals.
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Deloitte has a massive practice (within their ges / expat group) that handles all the doozies that can’t do their own return. If you travel within the US you qualify for tax prep and TEQ but then you have to accept their outcome. I hear nothing but complaints about the group and the group themselves not many like the group, low prospects and they deal with some arrogant lazy employees PPMD’s who struggle to provide simple timely tax data.
I would use freetaxusa for federal returns at least.