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After trying three other products, I settled on Clio for case management. They had a related program dedicated to intakes; it was extraordinary, seamless, and widely complimented by my clients.
Clio Grow
We use Filevine, our system is set up to send reminders to whomever did the intake if they put their name in the “Conducted Intake” box in the “initial phone intake section.” The reminders initiated in the different phases are thorough to the point of being almost annoying 🙂