Is there a strong reason to book a flight directly with United vs booking it in the CSR Travel Portal? Mainly I’m thinking about what happens if I have to cancel or change the flights.

like
Posting as :
works at
You are currently posting as works at

You could not pay me any amount of money to book through travel portals anymore. Only takes one ruined trip where they forget to pay the hotel or won't refund you for months because the refund goes to some internal card to teach you that

like

If you want ultimate flexibility/unsure of the travel plans, best to book with carrier. If you want to maximize points + willing to work a little off-book if something goes wrong, do portal.

Another consideration-check the prices on both as they’re often not the same. Might help make the decision easy if that’s the case

like

There’s a couple of benefits to booking through the portal:
1. Extra points on flights booked and paid for through the portal, so it’s kind of like a double whammy if you’re getting 5x points on flights instead of the usual 3x (10x on hotels and car rentals too, as well as chase dining)
2. You get chase travel protections on any flights booked with a CSR card but if you book it through the portal you get access to Chase Travel’s helpline for all of it, from my experience they’re very good (international Chase Travel is a bit harder to jump through hoops with but it’s still good)
3. Only other outside tip is to look at other booking services if you’re booking an experience, when I was in France I used chase to book a bunch of experiences and it cancelled on me leaving me to scramble and remake the plans with other groups, but domestically Chase Travel has been incredible.

like

Always book direct. You are the last priority in IRROPS if you book using a third party and good luck getting ahold of the third party service reps.

like

Booking through a travel portal is a total gamble. If all goes well, great. If there are any issues with the flight, the carrier puts you last on their priority list and you'll have to deal with Chase in trying to get it fixed. Based on many stories, it sucks.

Personally I only book directly.

like

I have Capitol One but typically will book through portal for short and very familiar domestic destinations like I could drive if all else failed for sure never international.

I will often pay the 20/30 extra for booking to be 100% cancelable as well; 80% covered by Capitol one standard

like

It ultimately depends on if the ticket you end up buying is cancellable. Believe United waived change fees too

If you have status, I’d urge booking direct since the airline can easily fix your flight that way. If you don’t have status, it more of a toss up since you might be able to reach the OTA customer support faster than you can reach someone from the airline. Also note that some OTA don’t have access to all the fares you’d find booking direct.

Related Posts

@women in the ME, I’m moving from NYC to Dubai. Is there some things to consider for attire in a business environment or is it the same as in NA? I’m thinking about business travel to other countries like KSA 👀

like

I have a 9hr connection at Heathrow. Once I check the bag in again, can I leave the airport and come back later?

like

Spg or Hilton honors? Currently spg plat but wanted to know if anyone had better experiences with Hilton (service, upgrades, points accumulation mainly)

like

Need single room / good pg near Deloitte USI Bengaluru. Any leads?

Also if anyone does cab pool from Marathahalli to Divyashree Technopolis, ping me.

like

Hi everyone- Trying to get a RT-PCR scheduled in Delhi for traveling back to US. Any suggestions on where to the get test done in Delhi to get report within 24 hours?

like

Anyone know why our miles didn’t carry over to the next year? Had 20k miles over Delta Platinum

Just hit EXP on AA for next year - should I keep flying them for work for the remainder of the year or try to get status somewhere else?

like

Just checked in to a room at the Ritz. I found room service dinner, opened toiletries in the bathroom, and the bedding stripped. This seems like a major security issue.

Post Photo
likefunny

I have 150k miles available in United, would you suggest to use it for next flight to Asia (15hr) or keep it and exchange for something else??

like

Girls trip (mid 20s) to Scottsdale in October. Any suggestions?? Like to hike, shop, eat, relax!

like

Any Hilton recs in Charleston?

All the planes, just sitting there... the United cargo hub is one of the pickup spots for Crowdsource Rescue a no contact food delivery for elderly, high risk and homebound ... so I did a drive around the airport on my last round of volunteering coZ it was so weirdly empty

Post Photo
like

I commute to work from the suburbs. One day my train did not run… my job said I had to come in and they would expense my Uber... no that I submitted the expense report the said they can’t reimburse me

When are the usual trips to france done in Airbus?

like

Does your firm let you take 28-30 December off? Many of my team members won’t be working those days and I decided last minute that I’d like to travel somewhere between Christmas and the New Year.

likehelpful

Taking 8 days off in DC/Jan (over New Years). I want to do some hiking, but not sure where I want to go. Based out of DC. Any recs?

LAX (T3) - open the fucking sky priority TSA line, it doesn’t take any staff, it’s just a line cut. 🤷🏼‍♂️

funny

Travel recs for eastern Europe?

likefunny

If I book a flight via chase portal using points and I cancel will I get points back or airline credit?

like

More Posts

Don’t spread your $$ too thin to a point where Pamps become meaningless. 🤓

like

Hi everyone - I have experience in Investment banking domain and I am looking for a new role in Canada and would appreciate your support. I have experience in M&A, DCF, Buy side , sell side, Financial modelling, compliance, due diligence, Thank you in advance for any connections, advice, or opportunities you can offer.

like
like

Does anyone work for UBS? What corporate title would a "manager" be? AVP or VP? Or AD?

Graduating with my finance degree in about a year. I took a part-time healthcare position fill my employment gap but most of my previous experience is in manufacturing logistics and customer service. With my background, how do I break into a finance or accounting role? What positions do I apply for? I would like to make at least 45-50k a year min starting if possible.

like

Anyone else feeling pressure from Asian parents to find a significant other to get married and have kids?

like

My friend invited me to hang out with her and her friends because I was feeling very sad about my breakup. Three of her friends end up hitting on me and just really invading my personal space. I honestly thought they had a joke or game of some sort. I tell my friend it makes me uncomfortable because it’s not something I’m looking for atm. She says I should take it as a compliment, but the only thing I feel is disgust that I now have to look forward to guys only wanting me for my body 😔

like

Which holds better value a sub with date or without?

like

Which company offers better yearly hike ? EY GDS or Mindtree?

can someone refer me in accenture for role of manual/ automation tester.

YOE: 2.8 years
NP: 3months

thanks

like

I found out that I can make more money starting, buying and running businesses than I can in law. Plus I'm home at 6pm every night. Did anyone find that out?

likeuplifting

Experience hire applied via referral 10 days ago. How much time does it take to hear back after the pymetrics at BCG?

like

“Don’t worry about the budget. If we like the idea, we’ll find the money.”

Has anybody ever found that money?

likefunny

What are your favorite personal finance books? I just read Rich Habits and really liked it. I am also reading the Psychology of Money. Looking to read some more!

like

Hey fishes, can someone tell me how the 80c bracket works, i know i can get exempt upto 1.5lakh under it, what i wanna know is does PF comes under it or not? For example if my yearly pf deduction is 20k and VPF is 10k so now will i still be able to show investment of 1.5lakh under 80c apart from PF and VPF or i'll be able to get exemption on only 1.2 lakh( 1.5lakh-30k= 1.2lakh)?

Thank you in advance!!

like
like

I've been searching for a new job because I know I am underpaid. I have 12+ years of experience in the event industry and seven years in the Event Tech world. I interviewed with Netflix, Amazon, and Microsoft. I went through all the stages, but I was not selected. Any advice? I think I did great in all my interviews; my resume is solid, and I have four university degrees including a Master’s. I speak English and Spanish. Any advice of what my problem might be?

Hi there, I'm looking into expanding my skillet as a Software Engineer (web dev).

Well, which programming languages or frameworks are on-demand to learn for a high-paying web dev job?

likesmart

Hi everyone. I have an interview with Cisco for their product manager SSO role, Has anyone interviewed for this role or with company, what kind of question are expected in their process. Thanks

like

Considering pivoting into tech. Currently considering Project Management or Presales tech. I understand the general roles of each. Presales seem to make more than PM, so I am leaning towards presales. Curious if any PMs considered presales and why you decided to do Project management instead

like

Additional Posts in All things points

My client is being a d***. How many points?

Happy Friday y’all!!

likefunny

If I book a flight via chase portal using points and I cancel will I get points back or airline credit?

like

Any delta global certs for sale?

First travel project. What are the most valuable airline points to accumulate? How can I maximize my travel points (hertz, Marriott, air, csr) to be redeemed for free flights?

like

Has anyone stayed at JWM Camelback in Scottsdale? If so, do they actually check for your company ID, etc. for a rate code?

like

Why does Newark close tsa pre lanes? Terrible

like

What other cards to add to my collection? I have AmEx Platinum and Chase Sapphire Reserve. Fly Delta so AmEx is handy for lounges. Use Sapphire for dining/travel. Should I add Chase Freedom Unlimited?

like

Not quite pts related: Best Buy $7200 order. 2 TVs & soundbar to be installed. 1st appt canceled during arrival window for personal reasons. 2nd appt system error Best Buy has correct date...

Can I ask SPG ambassador to help on my Marriott reservations?

like

I have a boneheaded question I’m pretty sure I know the answer to. My partner can’t use my Hilton Honors account for an upcoming stay he is going to book, right? He doesn’t need my discount or anything - was just hoping that he could get my diamond benefits.

like

Marriott or SPG credit card (for the sign on bonus)?

like

Has anyone used the annual elite gift to buy a mattress through Marriott? If I buy it on my Boundless card will I get 6x points?

like

With the new merger, can I use my spg suite night awards at Marriott properties?

like

Flight from Charlotte to LAX with AA gets cancelled.. after 3 hours of delay. Have to fly out the next morning. How should I ask for voucher, hotel or airline? Currently waiting in a 100+ person line.

like

Thoughts on the new Chase Freedom Flex?

like

There’s a debit card that I’ve been using for the past 4 years and it beats out some of the cash back credit cards. It’s the Cash app debit card. I haven’t heard people talk about it in the card community and it could save people a bit of money - 10% cash back. I posted about it on my Instagram HerMillennialMoney if you want to learn my tips and tricks with the care.

like

Accenture can you guys go back to Marriott and fix their customer service please I've been on hold for 30 minutes and I still have missing nights

likefunny

Found a bed bug in a Radisson Red in Campinas Brazil, how many points?

like

Why are so many moving from CSR to CSP. I get that the fee is significantly higher for the former, but how are benefits better for the latter?

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal