It took about two hours and three calls to get a towel at Westin and I am going to bed late since I couldn't take a shower. I am pissed. What is the most effective way to complain about this?

likefunny
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This is the most entitled post I've seen from a Senior Analyst. Get over yourself.

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OP c'mon this ones on you, just storm down there after the first 20 minutes and don't leave until they give you one 😎

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The real question is, how many points?

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I suggest passive aggressively through FB

likeuplifting

After 20 minutes, why didn't you take down and get one? Not the world's biggest crisis...

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Go down there in a bath towel and start demanding to talk to a manager. If they’re not available, have them call and wake the manager up (they’ll have one on call for emergencies)

likefunny

yeah I got upgraded to a suite. thanks guys.

likeuplifting

I just go to the gym / pool and swipe one from there when they take too long (which is always)

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OP: You sound like a real dick

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oh and Accenture1, my title is outdated and at MBB, we treat everyone as a colleague, not minion or master. I guess you and your attitude belong to where you work. Good luck!

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Accenture1, I dont think my age or my title matters here. I am a client to the hotel and providing a towel in a timely manner is something we, as clients, are entitled to. I talked to the manager and she apolgized about what happened and fully ackowledged that I am entitled to that level of service based on my relationship with them and their relationship with the firm. I hope you dont call your client "entitled" because they asked you to deliver the deck that you promised in a timely manner. Good luck!

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Twitter

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Get off your ass and go downstairs and get one

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You easily could have went downstairs and got a towel, maybe in 10 mins - no need to complain about this one

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I don't care about points. Should I go talk to the manager in the morning or call the desk now?

Same thing happened to me! Westin DFW needs to get it together

Who gets a towel at the front desk? They just tell you ‘we’ll have someone bring it up’ in person instead of over the phone.

Service is underrated in this country ... good OP you got upgraded

Just air dry

I don't treat junior resources like minions. It was a perception of a young person feeling entitled to something. If your post were higher (which I guess it is), I'd still call out the entitlement.

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