{ "media_type": "text", "post_content": "Need more of this from airlines https://thepointsguy.com/news/united-airlines-has-saved-40000-connections-by-holding-flights/", "post_id": "5d7ee26bf7b441001a342d8e", "reply_count": 7, "vote_count": 10, "bowl_id": "58f0df008ad7250010f8c590", "bowl_name": "Compensation", "feed_type": "bowl" }
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United did this for me and about 10 fellow passengers connecting through Tokyo recently. Saved countless hours and a headache for us for sure.

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It’s innovation for sure. Let’s not call this them being nice though. Clearly it’s saving dollars somewhere or these cheap ass airlines wouldn’t do it.

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Obviously, but still the right investments to make and keep customers happy

Ill never understand why this wasn’t something already done by all airlines. Running a business shouldn’t interfere with being able to be a decent human.

It impacts on time metrics It may impacts the next flights arrival to the gate May impact overtime and labor hours if towards end of a shift for a dozen crew working that flight There are many inputs (enhanced customer experience also being one). They are able to program what to consider or not. Right now they are still very conservative. They claim average delay if 3 minutes. Why not 10? Why not 15? Because it impacts other passengers and cost.

How much did United compensate pointsguy for this article?

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