Our leadership team continues to think a new PM tool (Monday, Trello, Jira) will solve issues with our work streams versus seeing that we haven’t adequately addressed the client’s need in SOWs therefore staffed incorrectly and our resources are maxed. Also other than the PMs, it’s difficult to get most teams (creative, social,etc) to utilize these tools effectively or use them at all. Anyone have success with a particular tool or a strategy to get other teams compliance?

likesmarthelpful
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In my experience, those pieces of biz tend to be sweat shops and the fact leadership relies on a PM tool to save the day illustrates the magnitude of the problem from their POV. Not worth your time

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You’ve hit a painful, common nail on the head.

It is one of the many erroneous assumptions - bordering on magical thinking - in our world.

A tool sitting on top of chaos will not only fail to solve the problems, but will exacerbate them. Also, the experience will more often than not, destroy credibility for PMs tasked with driving implementation and adoption AND perpetuate the notion that we generate overhead not value. A tool facilitates what we bring. It doesn’t create it.

No tool in the world is a replacement for clarity about process and roles and responsibilities, and an appropriately configured PM team that has overt executive and leadership team support.

In a similar vein - an investment in a proper PM lead, let alone 1 or 2 relatively junior PMs, (regardless of their amazing skills as individual contributors or managers with some oversight experience) can unf#^{k an agency within the confines of a ridiculous 30/60/90 that is entrenched in dysfunction and got that way over years.

likesmart

I love a lot that the current workforce allows but one thing should never be an issue and that is insubordination. If leadership says this is the PM two that we're going to use for this particular client. Then the individuals regardless of what area they cover social creative marketing etc need to study and learn that particular tool. The employer or or p.m. should also have tutorials done or trainings especially if the trainings can be provided complimentary and most cases I believe they are. So with that said it sounds like a leadership issue not so much the tool. It sounds like you are past that point in the situation so I would ask for a pros and cons list from each area. From their leadership that outlines the top five things under pros and cons for each one of those programs.

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I think we can all agree a PM tool will never solve the issue but should help flag issues, prepare for the current and upcoming workload, etc. As for compliance, something that has helped is I will take members of the team (small groups) to show them how it’s used. Once they saw what happens when the information is or isn’t entered correctly, compliance begins to increase. It also has helped with getting timesheets submitted in a more timely manner. It doesn’t happen overnight, but over time things got better.

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