So my coworker got in trouble for actually helping a customer over a 35$ credit. The customer kept calling us for weeks to take off a paid feature that nobody in customer service or billing could do. So my coworker went ahead and canceled the feature and credited him for the two weeks he would be charged. Our manager told my coworker that she wasn't supposed to do that. I get that policies are in place, but at least somebody cared enough for this customer. Why don't companies make it easy for us to do the right thing?

Hi ,

How is job security at Freshworks ?

Thanks in advance.

How long should I be on H1b b4 my potential new employer can initiate my transfer?(on opt now).H1 activates on Oct 1st right?Shd I work with current emp for x days before new emp can request transfer?

Wanted to check if there are product management/BA opening at thoughtworks india ?
requesting a referral for same

Hello All,

Can anyone help me to refer me in IBM for Java Springboot Opportunity.

Exp-4+ Yrs

Tech- Java,Springboot, Hibernate

I am an immediate joiner.

FRM is has narrow focus, demands depth, quick to complete

Looking to go back to school for software engineering any tips?

Hi All,

Hope you are doing good!!

I am looking for a job change my current profile is in Accounts Payable (P2P) with overall 6 years of experience in the same, Currently, I am working with TCS, and Prior experience with Accenture.

Key areas- Vendor master data management, Invoice processing, disputes, and query management.

I am looking for Hybrid work or WFH.

If you are able to help me with any lead will be very helpful.

Thanks

Neha Bawaskar.

Supply chain issues are still a problem. And Fisher and VWR (Avantor) are as greedy as ever. I’m considering looking into starting or investing into a U.S. manufacturing based lab supply company. Thoughts? Anyone work for these companies that can discuss logistics and potential challenges?

Hi Fishes.. I currently have offer from TCS and CGI. CGI pay is more so confused whether to join CGI or TCS. I'm from Python Automation background with AWS experience as well.

Hi Fishes,
Which one to choose from the below two?

Tiger Analytics - Data Engineer
LatentView Analytics - Data Engineer

PS: Salary not deciding factor!!

Car collision repair shop recommendations? No idea where to start. 🫠

Hi I am single woman planning to move to Austin Texas. Looking for some good and safe neighborhoods for apartments. Would really appreciate some suggestions.

Can you pay for tolls with the tx tag?

With everything being online, what are some successes and challenges y’all have had with finding a mentor?

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

How to stop customer service from ruining your day?

Hiring managers, what do you look for as you’re going through resumes?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

Will the customer support future be led by chatbots or will we still be necessary? lol

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

Hi fishes, do you get paid by the hour or receive a salary?

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

What's your worse experience working in customer support?

Here's mine: I was working in the call center and I was explaining to a customer that he had used up all his credit and that's why he couldn't surf the Internet on his phone. He started to insult me for 8 minutes and, due to company policies, I could not hang up until he had finished.

Any suggestions for how to find a fully remote customer support job?

What are your tips for publicly responding to negative reviews?

Do you ever get overwhelmed by the number of software programs you have to use at work?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.