Ugh, tv bill went up $30 cause promotion is up... called twice and both reps said they can’t offer new joiner promo. even said I was gonna cancel! They couldn’t match! They are getting tough

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Posting as :
works at
You are currently posting as works at

Ask to be transferred to retention. If that fails, ask to have the service canceled. Call with spouses name and sign up for service at new customer price.

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I’ve had success with asking for the customer retention department. They seem to care more about keeping customers than do the front line reps

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Calling tomorrow to cancel. Wanted service for tonight. Will sign back up in the new year... crazy they have ppl do this. Then again, they prob make millions by people not realizing or not wanting to jump through hoops

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Regional monopolies means you don’t have choices! They will call your bluff

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you can request the retention dept but you've probably already talked to them. you can try looking up what promos they have on the website now and asking for that, or, read the fine print and see if you can cancel for 1 day and then start a new service w a promo, or have a good roommate/friend/family member start a new service w promo at your address (New account under their name if needed), and you'll pay the bill and you might even be able to switch it to your name after it starts.

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Sling TV

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Cancel the service, you don't need TV/Netflix

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Same, switching from Verizon to Cox because of this. I just switch every 2 years now

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You are trying to negotiate without any leverage. Doomed to failure. You have to actually be willing to cancel.

Funny I just had the same situation. Had to cancel Spectrum and jump on the Verizon Fios bandwagon

I always call when my promo is ending and tell them what my budget is and what i want them to provide for that budget. Right now I'm paying $50/ month for 100mbps internet, "streaming" basic cable, and free hbo with Comcast. The budget argument works for me every time

Same thing happened to me.. cancelled my cable and got set tv.. it's been better than big cable companies

I second sling tv!

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