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Look at the reservation on your AA mobile app using the record locator. Click the massive blue button that says “upgrades” and make sure it says “requested” and under passenger details it says “complimentary” for X. You will need to use 500 mike stickers for your spouse.
Guys, reservation includes the AAdvantage number. That's how I am able to look up the reservation on my account. Both of us are also on the same reservation. I still don't see the upgrade button. My spouse doesn't have any status, but I am Platinum Pro.
Doesn't show me the upgrade button on the app, hence asked.
Make sure your record locator includes your advantage number.
Both trips need to be on the same res. Otherwise only you will be eligible for upgrades.
Call them.
Very odd you don’t see the upgrade button. Can you share a pic of what the reservation looks like on the app? And what IBM1 said is incorrect, you can tie the reservation by calling in and use 500 mile stickers.
Should look like this
Got it fixed by calling them, thanks guys!