How has introducing a customer support chatbot changed the interactions you have with customers?

I'm currently working with Deloitte USI as a Proposal analyst and got an offer from CTS with decent hike and hometown location as a Senior Business Development Analyst. Will it be a good move considering work life balance, job security and work pressure keeping in mind the recent resession and attrition.
Please help!

Anybody know if and how much I can contribute to my Roth IRA to reduce my 2020 tax liability? I’m trying to pay less taxes but Jesus this pandemic has been great for my law firm and salary.

I'm in district court right now and the judge is insisting on reading his entire opinion, CITATIONS AND ALL RIGHT NOW, with the litigants just...sitting here. Send fun memes.

It’s almost Purim!

Offtopic: Which is the best health insurance (company) to buy for parents? Please suggest as per prior firsthand experience in claims, settlement, premium etc.

My parent has a star health policy for which the renewal premium is drastically increasing (almost by 50%) every year at age 51.
With such increase I do not think it will be viable for long term. So planning to switch/port.

What are the weirdest reasons you have heard for people being laid-off? I have heard someone getting laid off because they missed submitting their time-sheets for 3 times in a year.

Hi All

I am looking for job change for Devops
If there is any leads for the same will be great help
I have total 4 yrs of experience.

Thanks in advance

Where’s the best place to park while working/shopping in the Prudential?

What do Account Coordinator titles mean? I work at an agency with the AAE, AE, SAE, AS, SAS, VP ladder. Would love some perspective on on alternative titles & their responsibilities.

Has anyone had experience trying to bring their parent to Canada permanently? I’m looking to move from Asia - just lost a parent, so need to find a way to stay with my other parent. how does the process work? TIA!

In one month is my mid term review.. Should I let my mentor know I'm applying for mba this year now or should I wait till after the review session? I'm afraid mentioning going to b school would hurt my "fast promotion". What's your guy's experience? :)

Group name can be changed to MAANG Jobs?

What’s the best/most effective message you’ve gotten from a stranger wanting to network on LinkedIn? The worst?

I just received an offer from BNY Mellon, and as per their terms and conditions mentions BNY can solely decide to reject or not accept our resignation letter, even though the notice says 60 days? Is it even legally allowed?

Can we never leave them after handing over the resignation letter until they agree as well?

We were not trying to conceive. And I was drinking alcohol like twice a week.
Now I missed my period and pregnant. I am panicking a lot, not sure if I want a baby right now. Definitely i cant deal with pregnancy constantly knowing how much u drinking could have affected the fetus and if i could ever endure the consequences it would bring upon the baby
Help me understand if my baby will be fine or not.

I am unable to add meal card in FBP. It is throwing FBP window is closed error. I have joined on May 25, 2022. Can someone help me from FIS?

That moment the customer asks how your day is going and you have to decide between lying or getting fired 😂

When you’re applying for customer service jobs, do you customize the resume objective for each?

Customers are giving us bad experience ratings because we don’t offer them the solutions they want. Our company won’t allow us to offer those solutions, but the manager punishes us for low ratings anyway. I don’t get how they’re ok with that.

What tips would you give to someone going into customer service?

I hate when customers say “I understand it’s not your fault” and then continue to be rude anyway.

Is outbound customer support typically less stressful than inbound?

Did you have a great customer today? Tell us about them! Positive stories are always nice.

Let me let in on a secret, customer supoort reps are just humans. PERIOD! Rant is over.

I always consider it a win when I can make a customer laugh, it makes conversations run so much smoother

More people are jumping to social media as an effective customer service tool. Why? 1) Email support takes forever. 2) No one wants to read the help page anymore. 3) It's a hit or miss getting in contact with great sales rep

Managers, how do you help your customer support team avoid burnout?

We’re losing employees, understandably so, because of how customers behave. That means longer wait times for support which makes customers even angrier. What happens when there is no one left to do the job?

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

What would be your fake customer support name if you could choose and why? I’ll go first “Karen.”

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

Are you worried about how quickly AI support is growing?

Do you feel working in customer support has made you a better customer?

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

Favourite coffee + favourite show + getting your work done? Best balance ever #customersupportperks😌