Did you have a great customer today? Tell us about them! Positive stories are always nice.

New project has many SSIS files that I will have to get my hands dirty with. I have always manually written ETL procedures. Any tips working with SSIS first time? Looks powerful but chunky to get into

Best business-oriented, but novel-style books with good writing, style, & interesting characters? Not really self-help/advise focused, more of actual literature with business themes/plots. Any recs?

What is the base salary that one should negotiate for a senior tech recruiter in Illinois in a large manufacturing company? Looking for some insights; I have 8+ years of experience; thank you!

Hi, I was promoted to Associate in March. Am I eligible for October annual hike?

If I’m on a TN visa, do I have to get it updated if I move to a different city?

Do you ever get rejected from a job you didn’t even want and yet somehow you’re still upset? Haha I feel like a crazy straight man who gets rejected “fine bitch i didn’t want you any way!!”

Hour long first round interview with a MM consultant friendly PE firm next week — should I expect a model? Or are they likely to fill that hour primarily with behavioral and random technical questions?

Also, if I blow it, is there any risk of burning the bridge with the HH?

Need the 101 on how to work with SAs at luxury boutiques as a first-time buyer. Do you “shop around” until you find one you like? If something isn’t in stock, do they text you proactively? Would love to hear how you all developed relationships.

The current stock trading bill being debated in Congress is just another example of how Democrats value theater over actually doing anything. Unless spouses, sig others and dependents are included, it means nothing. Let them operate under the same conditions we do in audit firms.

Hi,
If anyone interested in NFT project HMU. Looking for partners

Any manager present here ??
My current CTC is 8.5 lpa , YOE - 5.5 and i hve an offer of 18lpa
Thing is I want to get retained by Wipro, can Wipro retain me with 13 or 14 lpa ??
I want to know from manager perspective how they retain someone

I don't know who needs to hear this, but it's a bad idea to bite your fingernails if you're already chewing gum.

Is Intelliswift a good company?

Please comment if someone has an idea

Hi Folks,
I got selected in LTI and got confirmation on selection procedure, I had a discussion with line HRon CTC part as well, now after all discussion HR is telling she is not getting approval from BU on my on boarding because of hing demand of CTC, now I am asking to line HR on offered CTC but I am not getting an update, can you please guide me what should I do now.@Lti

Can we stop calling jobs ‘opportunities’. Do you say “I lost my opportunity” or “I hate my opportunity”? “ My opportunity doesn’t pay very well”? No, you don’t. It’s a frickin’ job - okay.

What's the best area to live as a twenty-something F, want to be somewhere safe and fun but affordable. Thanks!

Favourite coffee + favourite show + getting your work done? Best balance ever #customersupportperks😌

How do you prevent the negativity of your job from impacting your personal life?

Any suggestions for how to find a fully remote customer support job?

Have you ever been the customer support that saved the day? See! Not all heroes wear capes😌

Will the customer support future be led by chatbots or will we still be necessary? lol

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Is outbound customer support typically less stressful than inbound?

Let me let in on a secret, customer supoort reps are just humans. PERIOD! Rant is over.

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

Customers are giving us bad experience ratings because we don’t offer them the solutions they want. Our company won’t allow us to offer those solutions, but the manager punishes us for low ratings anyway. I don’t get how they’re ok with that.

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

When you’re applying for customer service jobs, do you customize the resume objective for each?

Do you prefer bots that oftentimes just provide a list of possible issues that you may have or an actual person where you can directly say what the issue is as your customer support? Let’s discuss!

Creative ways to respond to customer concerns without sounding scripted?

I hate when customers say “I understand it’s not your fault” and then continue to be rude anyway.

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Managers, how do you help your customer support team avoid burnout?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

I always consider it a win when I can make a customer laugh, it makes conversations run so much smoother

Today my supervisor told me "be helpful with customers, but not TOO helpful." I seriously have no idea what that means. OK though, you're the boss?