Did you have a great customer today? Tell us about them! Positive stories are always nice.

Is anyone a member at the nyc soho house? Is it worth it?

Hello fishes,
I have an offer from a startup with fixed 22 LPA.
Around what will be the in hand?
No epf is getting deducted, existing employees of the start up said so.

Hi, Is there anyone in here who is a QA (Quality Assurance or Tester)? Can someone share how to get started in QA If you have no tech background? I would love to get some insights if you are someone who has transitioned into QA or testing with no prior experience or background, and how did you get your roles ?

Thanks a lot!

Is annual raise a common practice in tech industry, or only when you get promoted? What’s the % raise should I expect in tech startups?

Has anyone here ever worked as a foreign correspondent? What was it like?

I'm on a boat!

Is taking the bus to work as convenient as taking the tube? Thinking of getting a place that by bus has a lesser commute than train but worried about traffic, frequency, etc. of the bus. Basically 20 mins bus vs 27 mins tube? Thanks!

Staying at a Hilton in NC and discovered a massive blood stain on one of the pillows after one night. The stain was clearly there before I arrived, but I did not notice until the next day. How many points?

Overall, do male or female agents seem to get more work in the real estate sector... and why do you think this is?

Would you ever pivot from Solutions Architect to SDE?

Pros and cons on getting a designation? Been considering going for the CPCU designation to gain some professional development. Which designation did you go for and why?

i joined s&P global recently, I didn’t like the project, how easily can we switch the project here and after how many years?

Any disadvantages to buying VTI (manually) vs. VTSAX (automatically)? Apart from convenience/removing emotional decisions. Fidelity charge $75 to buy any amount of VTSAX. Seems insane fee when you can just buy VTI for free. Am I missing something here?

What books would you recommend for someone who is just starting out in security and wants to build strong fundamentals?

What will be the repercussions if I leave EY GDS and take break for few months and then start looking for jobs. 5 YOE. Planning to try for product based.

Do you prefer bots that oftentimes just provide a list of possible issues that you may have or an actual person where you can directly say what the issue is as your customer support? Let’s discuss!

Let me let in on a secret, customer supoort reps are just humans. PERIOD! Rant is over.

More people are jumping to social media as an effective customer service tool. Why? 1) Email support takes forever. 2) No one wants to read the help page anymore. 3) It's a hit or miss getting in contact with great sales rep

Favourite coffee + favourite show + getting your work done? Best balance ever #customersupportperks😌

Is outbound customer support typically less stressful than inbound?

Creative ways to respond to customer concerns without sounding scripted?

What would be your fake customer support name if you could choose and why? I’ll go first “Karen.”

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Managers, how do you help your customer support team avoid burnout?

Hey managers, how do you keep company culture alive when managing a remote team?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Tell me a feel-good story from work that will restore my faith in humanity.

Customers are giving us bad experience ratings because we don’t offer them the solutions they want. Our company won’t allow us to offer those solutions, but the manager punishes us for low ratings anyway. I don’t get how they’re ok with that.

Have you ever been the customer support that saved the day? See! Not all heroes wear capes😌

Are you worried about how quickly AI support is growing?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

I hate when customers say “I understand it’s not your fault” and then continue to be rude anyway.

If you want a happy customer, it starts with an happy employee. Keep your customer support agents equppied with proper tools and training. HAPPY EMPLOYEES HAPPY CUSTOMERS

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.