What are your go-to service phrases when you can’t offer a customer the solution they want?

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I'm starting as customer service soon, so thank you for making this thread I'm definitely gonna revisit it haha

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Good luck at the new job!

"I have found a solution that fits what you need". It's not the one they want, but you have to be positive in your words.

I understand how you feel, the same thing would happen to me. That's why I think this SOLUTION will be ideal for you.

I don't have phrases, but I am following this post to copy your answers :)

"There might be a few different options we can try in order to find a solution that works for you". Works amazing

"I'd love to help but..." or some variation of that usually

I go straight to the empathetic response and try to show them we're a team. "I would be frustrated too"

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