What do your call centres use as data collection tools? We’re using Excel and employees in the team have started complaining about never-ending Excels. Tips on what to use instead of excel?

Fish I need some help and advice. I fell off the wagon last weekend (sober two years and change with alc) and I cheated on my SO of three years. We live together and she has been by my side through

Interviewed at Deloitte 1.5 weeks ago, how long to follow up?

I joined Nagarro as a trainee at 3.5 LPA how much hike could i expect??

How much is the referral amount in Nagarro if my reference joins Nagarro and after how many months I'm going to receive it?

Hi fishes,

My interview with Microsoft for SE2 was scheduled and cancelled a day before. Neither I received any email regarding cancellation nor the recruiter informed me. Two days later I got an email saying Microsoft is freezing hiring for certain departments and the recruiter is ghosting me. Will I even get a chance to interview atleast?

Hello Fishes and Shark, For Murex roles is it better to go for foreign banks as a BA or PWC as BA?
Honest opinions would matter a lot. Thanks.

Can you share the resources or sites like leetcode to help prepare for interviews for 11 yoe experienced ui developer?

Hey you guys! can somebody please help me answer these questions!

1. WonderWorks wants to increase hospitality sales by 25% in the next year. What are some sales and marketing strategies you would use to increase sales with our corporate partners? Outline a variety of paid and organic tactics you would use, indicating any potential costs that may accrue in your plan.

This cold weather has me feeling even more depressed (and irritable)...every night I dread having to do work the next day. Just constantly feel this urge to cry

I got an offer from Mindtree as a Support Engineer in the US and was asked to fill out a profile through an excel sheet. Has anyone else experienced this? I don't feel comfortable sending my personal info over email in an excel sheet

Does anyone have any advice on how to convince yourself life is worth it when you think it’s not. I’m a 28 year guy, just got laid off from my job, have aspergers, have no friends, can’t find a gf, why do I even try anymore at anything

What's your Age/Sex/School you attended

Me: 35/M/Air Force Academy

What gift did you get your spouse on your wedding day?

How long will your agency keep letting you WFH?

Anyone here at Mck / (Implementation specifically)? I’m interested in an open Mck implementation role and would like to have a quick chat. Cheers

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Is outbound customer support typically less stressful than inbound?

How have the skills needed for working in customer support changed over the past decade?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Ways to destress during work as a customer support agent?

When you’re applying for customer service jobs, do you customize the resume objective for each?

Will the customer support future be led by chatbots or will we still be necessary? lol

Creative ways to respond to customer concerns without sounding scripted?

Hiring managers, what do you look for as you’re going through resumes?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂